Terms & Privacy Policy of OCJamaica

 

also … www.counselja.com

TERMS & CONDITIONS

The terms “Provider” and “Doctor” are interchangeable.

‘ONLINE  COUNSELLING’ IS:

AN ALTERNATIVE WAY TO RELATE TO & COMMUNICATE WITH CLIENTS, IN RELATIVE
ANONYMITY, USING A COMPUTER OR TELEPHONE; MAY BE EMAIL OR SKYPE.

‘FACE-TO-FACE’ IS:

PERSONAL CONTACT WITH THE SAME FEES & TIME PERIODS AS THE ONLINE SESSIONS, NOT NECESSARILY IN AN OFFICE BUT NOT A CUSTOM SERVICE.

‘CUSTOM SERVICES’ ARE:

THOSE THAT TAKE PLACE IN BUSINESS SETTINGS, AT RETREATS, AS A COMPANIONSHIP SERVICE, MAY COVER EXTENDED PERIODS & WEEKENDS.

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Clients will need a Skype account for the online services (see contacts below).  Verbal and/or written communication will be utilised as the client desires.  Written Skype messages are logged via a cloud facility that may be erased or saved.    Regular emails are sent via a client’s chosen service.  The doctor will always keep regular client docket notes except if you use an alias for anonymity (See Privacy Policy below).  Payment is made via the PayPal system.

See Privacy Policy below re protection of your personal information.  This web service is a counselling, advice and recommendation service only and cannot supplant the care of a regular face-to-face patient/client relationship with a medical doctor or counsellor.  No medical instruction, prescriptions or treatment will be undertaken via an online relationship. This site may not be used for any type of mental or physical emergency and you must be 16yrs. and over to use it. The advice and information obtained from this site are entirely from the provider and in no way reflect or emanate from the management, staff and/or faculty of Doctors’ Surgi-Clinic, who are not liable for them.  While every effort is made to provide accurate and/or responsible advice, every patient and situation is different and unforeseen events can occur.  All advice and information from this site is accepted and/or followed on a free will basis by the clients using this service and is done so entirely at their own risk.  Communication which is inappropriate/obscene and pranksters will be ignored/disconnected.

Online Appointment Hours (see Contact & Booking Pages):

Local Jamaican time Mondays, 2pm-5 (50 min apts.)/5.30pm (20 min apts.) or Fridays, 10am-1 (50 min. apts.)/1.30pm (20 min. apts.).  (EST plus 1 hr for Day Light Saving (DST) or GMT, add 5 hours plus 1 hr for DST).  See “The Process” below.

Rates:

US$65 per 50 mins, US$35 per 20 mins for online real time or face-to-face sessions. US$35.00 for client’s email of 1000 words and US$65.00 for client’s emails of between 1000-2000 words.  Custom Services attract specifically tailored fees.  Re online services: should a written assessment/referral of the case ever be required, there will be an additional charge of US$10.00 for this service for which a PayPal invoice/payment request is utilised.

FOR CONVENIENCE, SESSIONS LAST 20 MINS. AND 50MINS. BUT A BOOKING SLOT IS 30 MINS. OR 60 MINS. IN CASE OF REAL TIME ONLINE RUN OVER, LATENESS & OTHER DOCTOR/CLIENT ADMIN. ISSUES.

Any fee changes will be announced at least 1 month in advance of date of change and all appointments booked previous to that date will be charged at old rate and appointments booked after date of change will be charged at new rate; custom rates available on request .

All payments are final except for custom charges (see custom cancellation procedure below). Credit to next appointment if appointment missed by provider. Provider also undertakes no financial liability for any Act of God interrupting scheduled service, including computer failure and power outage.  As far as possible, a client’s time will be re-scheduled in such event.

Cancellation: Custom Services and those requiring travel:

2 weeks or more in advance:
For card payment, refund 50% custom fees less gateway chargeback fee.
For Paypal payment, refund 50% of custom fees less fixed fee

Less than 2 weeks:
No refund.

Under no circumstances will Provider undertake travel & expense chargebacks or refunds  re custom arrangements, once paid.  These funds are subject to 3rd party policy of the entity to which they have been directly paid as per “The Process” below.  Chargebacks and refunds will be done via Paypal.

The Process (Basics)

1) Via message boxes on Contact or Book Online pages or hello@onlinecounsellingjamaica.com; a short explanation of complaint is formulated and a statement made about whether online, face-to-face or custom tailored services are required.  Skype should not be used for 1st contact.

2) Provider replies via phone or email within 48 hours (free of charge) with decision on whether case warrants a face-to-face visit or can be handled entirely online or whether available for custom services.

3) Book online session or face-to-face visit 1 week in advance or custom tailored services 1 month in advance. First online appointment must be 50 min. charge. Future real time online appointments may be a 20 min. charge.  Regular emailers also make an ‘appointment’ for the purposes of fee assessment.  A word counter should be used for regular emails.  Doctor’s reponse has no count limits.  It will be returned same Monday or Friday of client’s  appointment.

Clients will receive a payment request and, once paid, your payment and Paypal reference number will be logged in.  Regarding custom services; an invoice/payment request for services only will be issued and client will be responsible for payment, directly to 3rd party, (also latest 1 month in advance), of any mutually acceptable expenses and fares, should travel be required.

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4) All services paid online via PayPal and you will not be able to pay without ticking that you agree with the Terms & Conditions & Privacy Policy.

NB All face-to-face visits will be house calls or mutually acceptable neutral zone (prepaid and pre-arranged if travel to meet required.)

1st online real time or face-to-face sessions entail explanations and assessment given/performed by Provider.  If acceptable to both, begin sessions on a 2/week, weekly, fortnightlyor monthly basis or any combination of the latter.  Clients always free to discontinue relationship at any time.  At discretion of provider and depending on the case, counselling arrangements may range anywhere between sessions conducted entirely online via Skype or regular emails, at one end of the scale, and a high personal contact scheme in which the 1st interview  is conducted  face-to-face with as frequent as 3-monthly live meetings required and online counselling in between up to twice/week, at the other end of the scale.

Continue with appropriate combination of session formats as long as client satisfied (s)he is making progress and/or at the doctor’s discretion.  Referrals may be warranted and suggessted.

Contacts:

Message boxes on Contact/Book Online Pages

or Email:

hello@onlinecounsellingjamaica.com

or Office:

(Admin. PHONE ONLY, no mail to this address.  You will receive an email or phone response in 48 hours or less)

Dr. John Leon Medical Centre, Main St., Kgn. 9, Jamaica

(876) 942-9148

Skype:

OnlineCounsellingJamaica

All mail:

Box 140, Kingston 8, Jamaica, W.I.  OR  Suite KIN 10611, Box 25580, Miami FL 33102 USA

(See us on Facebook Page: Online Counselling Jamaica)

PRIVACY POLICY

OnlineCounsellingJamaica is committed to ensuring that the personal information provided by all of our visitors, including personal information obtained via our website, is treated securely, with respect, kept confidential and used solely for the purpose for which it was supplied.  Information and all doctor/client interaction via OnlineCounsellingJamaica are subject to the usual legal structures of the governing medical bodies named on the Contact page and on this page and the relevant Acts concerning protection of doctor/client relationships.  Outlined below is our policy regarding the protection of client and visitor information:

Security of Personal Information
If the OnlineCounsellingJamaica site records use of an alias for anonymity, it is entirely at your own risk and the provider will be not be held liable for any consequence whatsoever and all dealings with the client will be entirely at the provider’s discretion, even though ‘Terms & Conditions & Privacy Policy are ticked.  You may type in a ‘nonsense’ address if you opt for use of an alias.  Please also recall that if you use someone else’s credit card,  these card details are provided to me and the charge will appear on the credit card statement of  the owner of  whichever card is used.  Paypal also has a record of whichever email a client uses.  Medical files which are usually kept, pursuant to the Acts referred to above, cannot be kept under the latter circumstances.

OnlineCounsellingJamaica never exchanges our customer names and addresses with any other 3rd party. We endeavor to ensure the security of personal information and to protect against any loss or misuse of any such information while in our care.  The Skype engine has built-in security but there are always the trade-off risks of electronic communication vs. its convenience.

If you have subscribed to Skype you are protected by their security policy and may choose to delete or keep your written information to the doctor and direct the doctor to do the same.  It is a cloud facility and written information shared via Skype on either the provider’s or client’s computer cannot be stored on or leave an electronic footprint on either hard-drive if erased.  A client’s regular emails are protected by his or her chosen email service and our stated Terms & Policy.  They are kept on the server till a case is closed or till the client’s instruction that they be removed.  At no time will clients’ details be shared with any 3rd party or any other company that uses the service. The doctor will maintain the usual client dockets appropriate to all practices except for clients using nicknames.

We request personal information for the purposes of maintaining the usual doctor/client relationship. The only circumstance where confidentiality may be broken is where it has been indicated that there is a risk of harm to the client or someone else. OnlineCounsellingJamaica is then required by ethics to seek advice and guidance from other professionals. OnlineCounsellingJamaica would, of course, try to discuss this beforehand with the client to obtain consent.

All payments are made via PayPal.  We will never send you an email requesting your credit card details.

Cookies
Like most websites, OnlineCounsellingJamaica places a “cookie” on our visitor’s computer.  We use this ‘Google Analytics’ cookie to track website usage and to generate statistical information. We do not exchange cookies with other 3rd party organisations.  You are at liberty remove ‘cookies’ from your computer.

Links to Other Websites
The OnlineCounsellingJamaica website may provide hyperlinks to other websites.  Only your email information is located on the OnlineCounsellingJamaica site for the purposes of contacting you and this information is not shared. Although we never provide any personal information to 3rd party sites, OnlineCounsellingJamaica’s privacy policy cannot apply to the latter sites, and we are not responsible for any personal information they may collect. These third-party hyperlinks are only supplied for the convenience of OnlineCounsellingJamaica.com website visitors.

Policy Amendment
If OnlineCounsellingJamaica needs to amend its privacy policy for statutory reasons or better business practice, our website will immediately be updated.

Contact
If you wish to contact OnlineCounsellingJamaica about our privacy policy; please contact us using data on this or Contact page

You must consent to these Terms & Conditions & Privacy Policy before payment.